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Need to get help or to learn more?
Here you can find answers to common questions and learn more about the service. You can access the topics in the help center by choosing one of the categories below. For anything you cannot find from here, we urge you to send email to support@lumoflow.com.

See also Frequently Asked Questions



Signing up

You can create a workspace by completing the sign up form. You will be asked your email address, which you can use when logging in the workspace. After accepting the terms of use, you will redirected to your newly created workspace.

Updating your account infromation

You can update your account settings from the Account link on the top bar.

In the User Information tab, you can set your name and ,optionally, describe your role in your team or organization. These will be displayed on your personal profile page.

You can localize your workspace by choosing your language and your timezone.

You can control your email integration settings using the two checkboxes, which allow you to choose whether to receice email notifications from private messages and from tasks that have been assigned to you.

The Flow account tab let's you change your password. You can also select your default workspace in a case you have account in multiple workspaces.

You can upload a picture to your profile by visiting your profile from the People section in the left menu.

Inviting users

You can invite other team members into workspace in the Control section on the left menu. Enter the email addresses of the people you want to invite in the text field and they will receive an invitation email with a link to the login page.

Creating a project

Projects can be created and managed in the Projects section, accessible from the left menu. Use Add new project link to create a new project. Enter a name for your project and choose a Project Manager and the members from the menus. You may also set the deadline for the project.

If you need to change the project settings later, you can do so on the project view from the Modify project link on the top right corner.

Assigning and completing tasks

Task can be created from the Task link on the left side menu. Enter a title for the task (shown in listings) and describe the task in the text area below the title. Additional details can be provided in the options on the right side of the page:

  • You can select a responsible person for the task. This person will receive a message in her Inbox and the task will appear on her My tasks list.
  • If you have defined milestones for this project, you can choose a milestone in which this task belongs.
  • You can set a due date for the task
  • You can set the priority of the task to be either normal or urgent. Urgent tasks are labelled with the Urgent icon .
Email notifications can be sent to chosen recipients by checking one or more of the checkboxes below the text area. Finish the task creation by clicking Create task button.

Tasks can be arranged by using drag&drop feature in the task lists. To re-arrange a task list, move a task in the list using the Drag&drop icon .

A task can be completed by clicking the Complete icon in front of the task. Completed tasks are shown in list with overwrite effect applied to them.

Creating milestones

Milestones can be used to divide project into multiple phases each having their own deadline. You can add new milestones for a project from the Add milestone link under the Roadmap tab.

You can move a task from one milestone to another by clicking the checkbox next to a task and then choosing a target milestone from the menu labelled Move selected tasks to. A Comment icon after the task title means that the task has been commented.

Milestones, and the tasks they contain, form a road map for the whole project. The road map can be downloaded as a printable PDF file.

Creating a meeting

Meetings can be created under the Meetings tab in the Schedule section. Clicking Add new meeting link opens a form in which you can enter the details of the meeting. The following details can be provided:

  • Subject is is the title of the meeting which is shown in the listings
  • Start time
  • End time
  • Users who are supposed to attend and who will receive invitation to the meeting
  • Location of the meeting
  • Agenda
The process is completed by clicking the Create meeting button. The newly created meeting will show up in the meetings list and participants will receive invitation into their inbox. A reminder about the the meeting will also show up in each participants' desktop.

When clicking trough to the meeting view, a multiple choice menu is shown to each participant with the label Are you attending? By selecting either Yes/Maybe/No, participants can set the status of their attendance for others to know.

Using the Shared Calendar

Shared calendar can be accessed from the Schedule section in the left menu. The Group calendar tab shows the current month and the next two months. You can switch the month from the drop down menu on the top of the page. Below the calendar view, a list of scheduled items is shown for the next seven days. You can add notes and meetings for the selected day from the drop down menu labelled Add item....

Tracking time

To report hours spent on a specific task, open the task and click the Track time link in the toolbar. You can provide the following details:

  • Date when the task was performed
  • Person who performed the task
  • hours spent on the task
  • Description of the activities
Submit the hours by clicking the Add button.

To see a report of hours used on a specific project, go to Projects section on the left menu, choose one project, then open the Time tracking tab. You will see a list of all the reported hours for this project.

To view a report of hours within a specified time period, choose a start and end date using the calendar tool and click List time records. You will get a list of all the reported hours within the chosen time period.

Here you can also report hours for activities that are not related to any of the specified tasks in the project.

Removing a project

A project can be removed after it has been marked as completed. To complete a project, click the Complete icon in the Projects view on the right side of the project "Status" progression bar. After completion, select the Completed projects tab. From here you can remove projects by clicking the Remove project icon .

To re-activate a project, use the Activate icon .

Starting a dicussion

Start a new discussion by clicking Discussion link on the left pane. You can optionally choose one of the pre-defined discussion forums or a project in which this discussion belongs to. After inputting the title and the text, create discussion by clicking the Create discussion button.

Uploading a document

You can share a document by uploading a file in the Documents section. Use Upload file link to open the file upload form, which allows you to choose the file and to provide description of it's contents.

You can open a shared file by clicking it's title in the file listing.

You can also attach files to any discussion, task or a created document by using the Attach file link in the toolbar.

Creating a document

To create a new document, go to Documents section and click the Compose document link. You can input a name for the document and use the rich text editor for inputting it's contents. Use the editor toolbar to format your document. The formatting options are:

    Turn the selected text into boldface
    Turn the selected text into cursive
    Underline the selected text
    Apply strikethrough effect to the selected text
    Left align the selected text
    Center align the selected text
    Right aling the selected text
    Full aling the selected text
    Make a bullet list
    Make a numbered list
    Undo the previous task
    Redo the previously cancelled task
    Create a link from the selected text
    Remove the link from the selected text

The size of the text area can be adjusted by dragging it from the bottom right corner.

You can optionally choose the project to associate this document with. Complete the creation of the document by clicking Create document button.

Commenting and creating related items

You can add a comment to a discussion, task or a document by writing your comment into text area in the bottom of the page. Submit your comment by clicking Add comment button. Your comment will appear immediately as the last comment in the thread.

You can edit your comment by clicking the Modify icon in the top right corner of the comment field.

You can also create related items for a dicussion by clicking Related task or Related document link in the toolbar. These items will be shown as related items for the discussion. Likewise, when viewing any of the related items, a link to the discussion which originated it is shown below the title.

Bookmarking items

You can bookmark a discussion, task or a document by clicking the Bookmark icon next to an item.

You can access your bookmarked items by visiting your Bookmarks section in the left menu.

You can remove a bookmark by clicking the Remove icon next to a bookmark.

Sending a private message

Send a private message by clicking the Message link on the left menu. Choose one or more recipients from the select menu and enter the subject and the message text. Complete message sending by clicking the Send message button. Recipients will see the message on their personal inboxes. Private messages are not visible to any other members and they are not shown in the activity feed.

Status updates and micro-messaging

You set your status or send short messages to others by inputting your message to the text field with the label What are you working on? in the Desktop. Message is shown only in the activity feed and others can comment it by clicking the Comment link below the message.

You can show your support to a message by using the Support link below the message.

You can remove your own message using the remove icon .

Your last message is shown as your status in your personal profile page in the People section. You can clear your status by inputting an empty message in the What are you working on? field.

Creating a media tracker (premium version)

To activate media tracking for selected keywords, go to Media tracking section in the left menu and click Add media tracker link. Enter the name for the media tracker and the keywords, separated by space. Use doublequotas to search for a phrase. Complete the media tracker creation by clicking Create media tracker. Media tracker is shown as a search results box with the Media tracker icon

You can change the name and the keywords of a media tracker by clicking the Modify icon in the top right corer of the results box.

You can remove a media tracker by clicking the Remove icon in the top right corer of the results box.

Adding feeds (premium version)

Feed group enables you to integrate your own RSS and Atom feeds (what's that?) into the workspace. Open the feed group addition form by clicking the Add news feed group link. Provide a name and optional description for the group and complete the creation by clicking the Create news feed group button. Feed goup is shown as a seach results box with the Feed icon .

You can add feeds to this group by clicking the Modify icon in the feed group box.

You can start a discussion related to a feed article by clicking the Discuss icon next to article headline.

Removing users

To disable a user account, go to Control section on the left menu and click the email address of the user you want to disable, then check the Access disabled box. The user will no longer be able to login to the workspace.

Subscribing to premium version

You can subscribe to the premium version in the Control section, accessible from the left menu. Open the Subscriptions tab and select the months that you wish to want to pay in advance. Clicking Continue to subscribe button opens a payment page with the total sum shown. Currently we support payments through PayPal, or alternatively, you can make a direct bank transfer if you are within European Union. For bank transfer, a download link is provided for the subscription invoice that can be printed out.

Closing your workspace

In a case you want to terminate your subscription, you can do so in the subsciptions tab in the Control section. Use Cancel this workspace link to remove this workspace. The data in the workspace will be permanently delete after 30 days. Possible unused subscriptions will not be refunded.

In a case you want to stop using the workspace temporarily and continue using it later, you can simply skip months in subsbriptions and subscribe again when you want to continue. Your data will stay intact during the break.

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